Contact information

Have any questions?

Before reaching out, please review the information below:

  • In-transit orders: If your order status shows that it is in transit, your parcel is on the way. Tracking updates may take 24 to 48 hours to activate after dispatch, and international tracking may take longer depending on the destination and courier network.

  • Order cancellations: Once an order has started processing or is in transit, we are usually unable to cancel it. If you have changed your mind, you may request a return after delivery in accordance with our Return and Refund Policy.

  • Order updates: For the latest updates, please use your tracking number or order number on our Track your order page.

  • Confirmation and tracking: If you have not received your order confirmation or tracking email, please check your spam or junk folder first. If it is still not there, please email us and we will be happy to assist.

  • Changes to your order: If you need to update your address, size, or request a cancellation, please email us as soon as possible after placing your order. We will do our best to assist, but changes are not guaranteed once the order has started processing or has been shipped.

Contact

Email: hello@outfitfirst.com
Monday to Friday | 9am to 5pm AEST
Mobile: +61 452 339 661
Address: 2/7 Brooklands Cct, Goulburn NSW 2580, Australia