1 - How can I track my order?
Once your order has been shipped, you’ll receive a confirmation email with your tracking details.
You can also track your order anytime on our Track Your Order page using your tracking ID or order number.

2 - How can I cancel my order?
If you need to cancel, email us as soon as possible at hello@outfitfirst.com.
Cancellations are only available before the order has been shipped.

3 - How do I return an item?
To request a return, email hello@outfitfirst.com within 30 days of receiving your order.
Include your order number and the reason for the return. We’ll guide you through the rest.

4 - What payment methods do you accept?
We accept all major credit cards, PayPal, Google Pay, Apple Pay, and Shop Pay, all processed through a fully secure checkout.

5 - Are there any shipping fees?
No. We offer free worldwide shipping on all orders, with no minimum purchase.

6 - How can I get help with my order or product?
Our team is available Monday to Friday, 9am–5pm AEST.
Just email hello@outfitfirst.com, and we’ll take care of you.

7 - Do your products come with any guarantee?
Yes. We offer a satisfaction guarantee on all items.
If something’s not right, reach out. We’ll do our best to make it right.

8 - Can I exchange a product?
We don’t offer direct exchanges, but you can return your item for a refund and place a new order for the size or color you want.