Shipping and Delivery Policy
Last updated: May 2026
1. Introduction
At Outfit First, we know that receiving your order safely, clearly and on time matters.
This Shipping and Delivery Policy explains how we process, ship and manage deliveries for orders placed through our website:
Australia is our primary market. We also ship to selected international countries listed in this policy.
By placing an order with Outfit First, you agree to the shipping terms outlined below.
2. Countries We Ship To
2.1 Australia
Australia is our primary market.
We ship across Australia, including metro, regional and most remote areas.
2.2 International Shipping
We currently ship to the following international countries:
Europe:
Austria, Belgium, Czechia, Denmark, Finland, France, Germany, Ireland, Italy, Netherlands, Norway, Poland, Portugal, Spain, Sweden, Switzerland, United Kingdom
Asia-Pacific:
Japan, New Zealand
North America:
Canada, United States
Important: We only ship to Australia and the international countries listed above. If your country is not available at checkout, we are unable to process your order at this time.
3. Order Processing Times
Orders are usually processed within 1 to 3 business days, Monday to Friday, excluding public holidays.
Processing begins once payment has been confirmed and the order details have been reviewed.
During peak periods, sales events, public holidays or high order volume, processing times may be slightly longer.
4. Estimated Delivery Times
Delivery times vary depending on your location, courier network, customs processing and other factors outside our control.
Estimated delivery times are shown below.
| Country | Shipping Method | Estimated Delivery Time |
|---|---|---|
| Australia | Standard | 8 to 14 business days |
| Austria | Standard | 10 to 18 business days |
| Belgium | Standard | 10 to 18 business days |
| Canada | Standard | 7 to 15 business days |
| Czechia | Standard | 10 to 18 business days |
| Denmark | Standard | 8 to 16 business days |
| Finland | Standard | 10 to 18 business days |
| France | Standard | 8 to 16 business days |
| Germany | Standard | 8 to 16 business days |
| Ireland | Standard | 8 to 16 business days |
| Italy | Standard | 10 to 18 business days |
| Japan | Standard | 10 to 20 business days |
| Netherlands | Standard | 8 to 16 business days |
| New Zealand | Standard | 7 to 15 business days |
| Norway | Standard | 10 to 18 business days |
| Poland | Standard | 10 to 18 business days |
| Portugal | Standard | 10 to 18 business days |
| Spain | Standard | 8 to 16 business days |
| Sweden | Standard | 8 to 16 business days |
| Switzerland | Standard | 10 to 18 business days |
| United Kingdom | Standard | 7 to 15 business days |
| United States | Standard | 7 to 15 business days |
Delivery times are estimates only and are not guaranteed.
5. Shipping Cost
Outfit First offers free standard shipping to Australia and to all supported international countries listed in this policy.
No minimum spend is required for free standard shipping, unless otherwise stated on our website or at checkout.
6. Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email with tracking details.
Tracking information may take 24 to 48 hours to activate after dispatch.
For international orders, tracking updates may take longer depending on the destination country, courier network and customs processing.
You can also track your order through the tracking page on our website.
7. Address Accuracy
Customers are responsible for providing a complete and accurate delivery address at checkout.
Please make sure your delivery details include:
- Full name.
- Complete street address.
- Unit, apartment or building number if applicable.
- Suburb, city, state and postcode.
- Country.
- Phone number.
- Email address.
Outfit First is not responsible for delays, failed deliveries or lost parcels caused by incorrect or incomplete delivery details.
If an order is returned due to an incorrect or incomplete address, additional shipping fees may apply.
8. Address Changes
If you need to change your delivery address, please contact us as soon as possible at:
hello@outfitfirst.com
We will do our best to assist, but address changes are not guaranteed once an order has started processing or has been shipped.
9. Customs, Duties and Import Taxes
For international orders, customers are responsible for any customs duties, import taxes, VAT, tariffs or additional fees charged by their country.
These charges are not included in our product prices unless clearly stated at checkout.
Outfit First is not responsible for customs delays, import restrictions or additional fees charged by local authorities.
We declare orders accurately in line with shipping and customs regulations.
10. Delivery Delays
While we aim to deliver orders within the estimated timeframes, delays can happen.
Common causes of delay include:
- Customs processing.
- Courier delays.
- Remote delivery locations.
- Peak shopping periods.
- Public holidays.
- Weather events.
- Incorrect or incomplete delivery details.
If your tracking has not updated for 5 or more business days, please contact us so we can help investigate.
11. Lost Packages
If your package is confirmed as lost by the carrier, Outfit First will review the case and provide a suitable resolution.
Depending on the situation and product availability, this may include a replacement or refund.
12. Damaged Packages
Please inspect your order when it arrives.
If your item arrives damaged, contact us within 48 hours of delivery at:
hello@outfitfirst.com
Please include:
- Your order number.
- Photos of the damaged item.
- Photos of the packaging.
- A short explanation of the issue.
We will review the case and help resolve it as quickly as possible.
13. Failed Delivery or Returned Orders
If a parcel is returned to us due to an incorrect address, failed delivery attempt, refusal to accept the parcel or failure to collect the parcel, we will contact you to arrange the next step.
Additional shipping costs may apply if the order needs to be resent.
Refunds for returned orders may exclude any shipping, handling or carrier costs already incurred.
14. Contact Us
For shipping and delivery questions, please contact Outfit First:
Email: hello@outfitfirst.com
Phone: +61 452 339 661
Address: 2/7 Brooklands Cct, Goulburn NSW 2580, Australia
Business Hours: Monday to Friday, 9am to 5pm AEST
We aim to respond to customer enquiries within 1 business day.
